Our Privacy Policy


When you make a booking with us, we ask for the name, address, contact number and email address of the person making the booking. We will use the information you provide to create invoice and booking records so that we can process your booking and this information is kept as a record of our business transactions.
Your payment details will be collected by Absafe so we can receive payment. Absafe will pass these details to your bank, purely to process the transaction. When VAT is included, we have to pass relevant details to HM Revenue and Customs, who process our claims, on a quarterly basis.
We’ll sometimes use your contact details to send you service updates; for example if there is a problem or query with a booking or payment.

H2O Heroes App

H2O Heroes, an app developed by Ian Nebbiolo Limited for Absafe, is designed to provide an educational and fun way to learn about water safety.

You privacy and the privacy of your children is of great importance to us, which is why our pp collects no personally identifiable information. Though the app relies on the Google Maps SDK for some functionality, no location data is sent to or retained by either Ian Nebbiolo Limited or Absafe. The app also contains no analytics or telemetry data collecting services, and provides no analytics information aside from that information collected by the Google Play Store and Apple App Store (for example number of installs).

If you have any questions please feel free to contact us at hello@absafe.org.uk

Volunteering, Student Placements and Work Experience

When you contact us about volunteering and work placements we ask for your name, contact number and email address that is logged in our records. If you become a volunteer, we check further information including address history, date of birth, and proof of identity to create a PVG record. We will keep copies of the data we collect as evidence that we have seen the proof, and pass your information to Volunteer Scotland for processing. We will keep this data whilst you volunteer with us and up to 10 years afterwards.

Email Correspondence

If you email us, we may keep a copy of the email as a record of our correspondence to help us continue to communicate with you in the future, and as a record of our business.

Absafe Bulletin

The Absafe Bulletin is our regular information newsletter providing up-to-date relevant information on safety and security advice we reasonably believe may be of interest to you. If you join our Absafe Bulletin mailing list your name and email address will be held on the MailChimp server as part of our distribution list for sending out the bulletin. If you decide you no longer wish to receive the bulletin, you can remove yourself from this list either through the link at the bottom of each bulletin, or directly through the MailChimp website. Your data will not be kept after you leave the list.

Donors and Fundraisers

When you make a donation or register to fundraise through MyDonate, you will be asked for your name, address, contact number and email address. If you get in touch with us, we use your personal information to check your identity. If you make a donation, your payment details will be collected by MyDonate so we can receive donations. MyDonate will pass these details to your bank, purely to process the donation transaction. When claiming Gift Aid, we have to pass your name and address to HM Revenue and Customs, who authorise these claims, on a monthly basis. MyDonate won’t pass your information to us for marketing purposes, unless you consent for them to do so. You can also choose to withdraw this consent at any time by logging into your MyDonate account.


We will not sell your data, share it with other third parties without your permission unless we are obliged to by law, and we promise to keep it safe and secure.
You have the right to object to this processing. If you wish to do so, let us know at hello@absafe.org.uk. Please bear in mind if you object this may adversely impact our ability to carry out the tasks above for your specific benefit. Absafe processes data for the above described purposes on the basis of legitimate interest.

Information Requests

If Absafe receives information requests from law enforcement agencies about our customers or clients for the purposes of preventing or detecting crime, prosecuting offenders, and protecting national security, Absafe will comply with those requests that are lawful. We also provide information when the law says we have to, such as in response to a court order.

Your Rights

You have the right to ask us not to contact you or withdraw your consent at any time.

You have the right to obtain details of the personal information we hold about you by making a subject access request in accordance with the DPA or GDPR. After 25 May 2018 we may only charge a reasonable fee where the request is manifestly unfounded or excessive.

You have the right to have your personal information rectified if it is inaccurate or incomplete. You have the right in specific circumstances to have your personal information deleted. You have the right in specific circumstances to restrict the processing of your personal information.

You can exercise these rights by contacting us at hello@absafe.org.uk

Your personal information will be kept safe and secure. We will not transfer your personal details to any third party for the purpose of direct marketing.

We shall retain your information in accordance with the timelines outlined in the Absafe Data Protection Policy. If you have any questions, comments or requests regarding your personal information or are unhappy with how we handle your personal information you can contact us at hello@absafe.org.uk or 01224 823157.